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About Us
Enter a world of innovations with Solutions from Renwoods. Solutions from Renwoods is probably best-known as the publisher of Britain's favourite catalogue for practical and ingenious ideas.
These days, Solutions from Renwoods forms part of the largest group of independent specialist catalogues in the country but is still family-owned and run. The parent group - Scotts & Co. - now manages customer service and order fulfilment on behalf of nine other specialist catalogues. The group includes some of Britain's best-known catalogue retailers including Scotts of Stow, The Traditional Garden Supply Company, Ancestral Collections, Cucina Direct, The Original Gift Company, Viva Direct and Present Direct. Each of these businesses retains its unique character, but with the backing of a group that understands the importance of diversity in catalogue, shop and online retailing.
Whether you're looking for the answer to an age old household problem or just great value, you'll find all you need at Solutions from Renwoods. We have hundreds of clever and unusual products, most of which you won't find in the high street and many of which are totally exclusive to us.
As you would expect from Britain's premier mail order specialist, quality of product and service are our hallmarks. All products are tested for quality and performance before they can appear in our catalogues, our website or our stores, and we take pride in offering our customers the very best possible service at all times. We are immensely proud of the fact that we have won more industry awards for our catalogues and our websites than any other catalogue group in the UK.
To Contact Us
Email Address
Should you wish to e-mail us with any questions or queries please contact us at customerservices@renwoods.com
It is usual for our help desk to respond to your email queries within 24 hours.
Telephone Numbers
Enquiries - 0871 223 5678 - Calls are charged at 10 pence per minute, plus network extras. Charges from mobiles may vary. Calls may be monitored and recorded for training purposes.
If you have any questions about your order, please call this number between the hours of 9.00am and 5.30pm Monday to Friday.
Orders - 0844 324 0456 (24/7)
We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website.
Address
If you would like to order by post rather than online, simply complete the order form found at the back of your printed catalogue and send it to the address below. Please include your credit card details, postal order or cheque made payable to Solutions from Renwoods:
Solutions from Renwoods, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW
Fax
Fax Number - 0844 324 5333
Fax enquiries or orders can be sent on the above number. If it is an order you wish to place please include your credit card details. Please also include your telephone number in case of any transmission or legibility problems.
